Terms and Conditions

1. Introduction

These Terms and Conditions apply to all work carried out by Sensible Building Services Limited, a commercial HVAC, mechanical and electrical company based in Scotland (company number SC821450). By agreeing to work with us, you accept the terms set out here. If you have any questions or would like to discuss specific clauses, please get in touch before work begins.

2. Services Offered

We provide commercial HVAC, mechanical and electrical services, including commercial boiler servicing and installation, air conditioning, commercial gas, ventilation and planned preventative maintenance. All services are provided with reasonable skill and care in line with industry standards. We reserve the right to update our service offering, but will always honour any agreed works set out in your quotation.

3. Quotations and Pricing

• All quotes are provided free of charge and are valid for 30 days from the date of issue unless otherwise agreed.
• Quotes are based on the information provided at the time and may be revised if the scope of work changes.
• Any additional work required will be discussed and agreed before being carried out.
• Pricing includes labour, materials and VAT where applicable unless stated otherwise.

4. Payments and Deposits

• A deposit may be required before work begins to secure your booking and cover initial material costs.
• Final payment is due on completion of the agreed work unless otherwise stated in writing.
• Payment can be made by bank transfer.
• Late payments may incur interest as allowed under the Late Payment of Commercial Debts Act. We reserve the right to pause or cancel works in cases of non-payment.

5. Customer Responsibilities

You agree to provide clear access to the work area, along with water, power and any other essentials needed to carry out the work. You must notify us of any known hazards or risks. Delays caused by lack of access or customer-related issues may result in additional costs. It is your responsibility to protect or move valuables and delicate items in the work area.

6. Cancellations and Delays

If you wish to cancel or postpone a scheduled job, please give at least 7 days notice. Cancellations made with insufficient notice may incur a fee to cover lost time or materials. If we must reschedule due to unforeseen circumstances, we will give as much notice as possible. We are not liable for delays caused by factors beyond our control, such as adverse weather, material shortages or third-party delays.

7. Guarantees and Workmanship

• All labour comes with a 24 month workmanship guarantee, covering defects due to poor workmanship.
• Materials are covered by the manufacturer's warranty where applicable.
• Guarantees do not cover damage caused by misuse, neglect, third-party interference or wear and tear.
• If you notice any issues after completion, please contact us so we can investigate and resolve them.

8. Liability and Limitations

We hold public liability insurance up to £10 million. While we take care to protect your property, we are not liable for minor cosmetic damage or for pre-existing faults. You are responsible for ensuring any necessary permissions, licences or consents are in place before work starts, unless we have agreed in writing to obtain them for you.

9. Privacy and Data

We collect and use your personal data only as required to deliver our services. Your information will not be shared with third parties without your permission, except where legally required. We take reasonable steps to protect your data in line with current UK GDPR legislation. For full details, see our Privacy Policy.

10. Governing Law

These Terms and Conditions are governed by Scots law. Any disputes will be handled in the jurisdiction of the Scottish courts. These terms do not affect your statutory rights. Should any part of these terms be found unenforceable, the remainder shall remain valid.

11. Contact Details

Sensible Building Services Limited, registered office 2nd Floor (East) Belgrave Court, Rosehall Road, Bellshill, North Lanarkshire, ML4 3NR. Phone 07852 465 025, email service@sensiblebuildingservices.co.uk.

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